booking, security and privacy information

• flight bookings
• ticket collection and confirmation of booking
• credit card security
• credit card charges
• bmi fares
• general information
• liability
• privacy policy
• links to other websites
• use of cookies
• what are cookies
• copyright
• flight bookings

bmi uses a powerful and secure booking system to allow customers to purchase flights direct from our website. This online booking process is very similar to that experienced when you book via a travel agent or through our call centre. However, it should be noted that bookings cannot be made on the day of departure, and there must be at least eight hours between the booking and flight departure in order to process an online purchase.

You can also use the online booking system to check availability and prices and complete your booking or you can call reservations on 0870 60 70 555 (+ 44 1332 854854 for non-UK areas). Whichever method is chosen, payment can be made using a valid Visa, Mastercard, Amex, Diners Club, Switch or Debit Card. It is also possible to make a booking using a third party credit card, i.e. a booking using a credit card not belonging to one of the passengers. In such cases the credit card holder's name and billing address have to be supplied during payment online and at the check-in desk before departure.

Please note that it is not currently possible to make bookings of a specialist nature, e.g. large groups or unaccompanied minors (children aged 14 or under). Bookings can be made for up to 9 people via the bmi web site or reservations. For bookings of 10 or more people, please contact Group Reservations on 01332 854500 or use the group quote function on the home page.

ticket collection and confirmation of booking

Where applicable e-ticket will be issued as standarad on all bookings made via flybmi.com. If the booking you have made is on a route which is not supported by e-ticket then the ticket options detailed below will apply. For more information on e-ticket click here . 

If your booking is made more than five (5) days before departure, then the tickets will be sent directly to the address you supplied during payment. If it is less than five days then your ticket will be available for collection at the Airport Ticket Desk (please note this is often separate to the Check-In desk). Please allow an additional 30 minutes to collect your ticket before check-in.

If you are collecting your tickets from the airport or travel agent, you will need a record of your booking reference and the name and billing address of the credit card holder who purchased the ticket online. The bmi booking system provides this at the confirmation stage, and you should write it down or print out the page and remember to take this with you to the airport. You will also receive a confirmation email if you have made your booking online, this will contain your email confirmation and itinerary, it is important that you keep this as record and reference of your online booking.

credit card security

To ensure the highest standards of security, the booking system used by bmi encrypts information using the industry standard Secure Sockets Layer protocol (SSL). Consequently, bookings can only be made where customers use Netscape 1.22 and above, Internet Explorer 3.0 and above, or any Web browser which supports SSL.

The use of SSL allows all personal information, such as your credit card number, to be encrypted as it travels from your computer to the booking system used by bmi. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database. No more than two bookings using the same credit card can be made in any one day.

Most browsers will notify you when you have established a secure connection. If you are not sure about this, consult the help section of your browser. If your browser does not support SSL, bmi recommends that you update to the latest version.

credit card charges

A £5.00 supplement per passenger per single journey applies for telephone booking

A £10.00 fee per ticket applies when requesting a paper ticket when a booking is made on an eticket route through our UK sales centre or a bmi UK ticket desk.
When travel has been booked via flybmi.com on an eticket route and a paper ticket is requested the fare will be requoted including additional fees applicable to fares purchased from a bmi ticketdesk or UK sales centre.

general information

All travel remains subject to the general conditions of carriage of bmi and such conditions prevail in the event of inconsistency with these rules.

It is the responsibility of passengers to ensure they have the correct entry, passports and visa documentation, including travel insurance for the travel they are to undertake. Passengers without the correct documentation will be refused carriage with the airline and will not be liable for any compensation.

bmi strongly recommends that all passengers purchase adequate travel insurance prior to commencement of their journey.

liability

A binding contract is not formed until bmi accepts a customer’s offer to buy a ticket. An offer will be deemed to have been accepted by bmi once the customer is in receipt of a booking confirmation. Prices are subject to change at any time before acceptance by bmi. All flights and products are all offered subject to availability.

Notwithstanding the foregoing, in the event of a genuine website error or inaccuracy, bmi reserves the right to withdraw an offer immediately. bmi reserves the right to cancel all confirmed bookings that are subject to genuine website error or inaccuracy. In the event of such cancellation bmi’s only liability shall be to refund the ticket price paid by the customer.

baggage allowances

transatlantic – checked baggage

• 2 pieces at 32kg max weight per piece

transatlantic – cabin baggage

• the business – 2 pieces, total 23kg, max weight per piece 12kg
• the new economy – 2 pieces, total 16kg, max weight per piece 12kg
• economy – 1 piece at 10kg

other services
business customers

• 30kgs on all services

economy customers

• 20kgs on all services

infants not occupying a seat

• 1 piece at 10kgs and one fully collapsible stroller

Star Alliance Gold and Silver members

• please refer to your member guidelines

hand baggage allowances

• Hand baggage allowances should not exceed 115cm (45”) overall dimensions (height+width+length) and with a maximum weight of 7 kilos. Hand baggage gauges, located at check-in, will be used to determine whether baggage is too large to be taken into the cabin and should be checked-in.

In addition to the list of dangerous items prohibited for carriage in baggage, the UK Department of Transport, Local Gouvernment and Regions (DTLR) has recently prohibited the following articles from being carried onboard as cabin baggage:

Toy or replica guns (plastic or metal), catapults, household cutlery, knives with blades of any length, paper knives, razor blades, tradesmens tools, darts, scissors, hypodermic syringes (unless a genuine medical need can be proven), knitting needles, sporting bats, billiard, snooker or pool cues.

privacy policy

As with most companies, bmi does use specialised software that references your machine and allows us to analyse the volume and frequency of traffic to and from our website. None of this data is personal in nature and cannot be used to identify individual names or Email addresses. We only use this information for statistical purposes to monitor the areas of the website that are accessed most frequently and to identify any problems with site navigation and overall functionality of the website.

All personal information held by bmi in the UK is governed by the UK Data Protection Act. Any changes to this privacy policy will be updated on this page.

What personal Information is used by bmi and why?

online bookings
On various pages of our website you have the option to provide us with personal information, all of which is kept securely:

We require specific information from you in order to process an airline booking. This information will be used for the purposes of providing you with air transport services. It is possible that such information may be processed outside of Europe. bmi may also use this information and disclose it to companies within the British Midland PLC Group or Star Alliance members for marketing purposes or to provide service benefits.

If you do not wish your data to be used for purposes other than those relating directly to the provision of air transportation, please inform bmi by notifying WebSite Administration at bmi british midland, Donington Hall, Castle Donington, Derby DE74 2SB.

diamond club
If you join our frequent flyer programme, diamond club, we will need certain information from you in order to set up your membership, to update and access your membership details and process the benefits received under diamond club. It is possible that such information may be processed outside Europe.

bmi british midland may also use this information and disclose it to other members of the Star Alliance for marketing purposes or to provide service benefits.

If you do not wish bmi to use your information for purposes other than those relating directly to the provision of diamond club services, please inform bmi british midland by changing your details on our Website or by contacting diamond club at bmi british midland, Donington Hall, Castle Donington, Derby DE74 2SB.

Special offers
On various pages of our site you have the option of providing us with your email address. This facility is available from the offers section of the site, directly from our home page under the offers heading, and during the booking process. This information is securely stored on our network, and is primarily used to email special offers and promotions directly to you. We also allow you to enter specific personal information including your name, mailing address, and frequency of travel with bmi. This specific information is used to improve the level of service and functionality available online. This information may be shared with companies within the British Midland PLC Group and the Star Alliance. You can change your personal details or withdraw from our mailing list by contacting WebSite Administration at bmi british midland, Donington Hall, Castle Donington, Derby DE74 2SB.

NPD Research
During 2002 bmi will be taking part in an online research project with a number of other airlines managed by the NPD research group. You may be invited to take part in this survey via a pop up window on the home page. Any information given during the research process will remain secure and will not be used for promotional purposes unless you give consent. The data given will be used for statistical and improvement purposes and it may be disclosed to other airlines. We hope that by co-operating in the activity bmi will be able to provide a better service to its passengers online.

links to other websites

For your convenience and information the bmi website provides links to other websites. bmi would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information submitted to these sites.

use of cookies

Certain bmi activities such as advertising and research (see section on NPD research) implement the use of cookies. This means that bmi may compile statistics about users, information requests, traffic patterns and any other related site information to reputable third parties. However, bmi will not provide any information of this nature to any third party that could identify you as an individual.

what are cookies?

A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer.

Cookies help us monitor what parts of the site you visit so that we can keep improving our web site in accordance with user preferences. We may incorporate cookie-generated data together with form submitted data to communicate with you in the most appropriate way. Our cookies don't hold any personal or confidential information about you.

You can refuse cookies by turning them off or on your browser however, if you do please be aware that it may reduce the quality of experience we are able to deliver to you.

copyright

Copyright material appears on the site which is our or our Licensor’s property. Do not copy anything on the site without our prior e-mailed or written consent. Except as expressly stated on this website we do not give permission for you to republish, alter, transmit or otherwise copy any material on the site, but you may download information on the site for your own personal use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of the downloaded material will be permitted without our express permission and that of the copyright owner.

All bmi branded logos on this site are our trade marks. You may not use them without our permission.